How long will my order take?
All of our products are made to order. Manufacturing usually takes 4 weeks for soft furniture, and 6-8 weeks for hard furniture and custom furniture. Delivery will then take a further 7-10 days (Europe), or 4-6 weeks (rest of the world).
Where is the furniture made?
All of our furniture is handmade in Italy by artisans, with no outsourcing for materials or manufacturing. We also work as design lead with local construction companies, joiners and craftsmen for special projects in different countries: everything from fitted coat storage and cubbies, to bespoke playspace installations in Corian.
Do you deliver outside Europe?
We deliver worldwide with a door-to-door service in most cases. For many countries outside Europe, we can also deal with import duties and taxes on your behalf, or put you in contact with a local broker to clear customs. For UK, US and some other countries, we have options for white glove delivery service (including unpacking, placing, and disposal of packaging) and full installation service when required. For large projects, we always have the option to send our own fitters to make the installation for any location internationally. However, most of our furniture will be delivered fully assembled and only requires unpacking before it’s ready to use!
How do I pay?
Payment is due within maximum 30 days of receiving our invoice, and before collection for delivery to your address, unless otherwise stated. Exceptions can be made for account payments and with some state sector projects in Europe, with part payment as deposit or 30-day terms after delivery. Payment is by bank transfer (wire). We can also arrange PayPal invoices for online credit card payment (at an additional +5% charge to cover PayPal fees), and by certified cheque payment in some cases.
What do you mean by ‘custom furniture’?
We can make furniture to suit your requirements. This could mean, changing the scale and density of standard products, to make them suitable for older children and adults (although many of our products are intended to be used by adult with child), or changing colours and even the fabric and other materials. It can mean, bespoke storage using our own modular storage systems. It can mean, site-specific tables, or something more elaborate, such as the soft play ‘landscapes’ made for T5 at Heathrow airport or the Playworld for Westfield London, the Children’s Park for the world fair (EXPO 2015), or the many different settings created for the ‘Fare Scuola’ refurbishment project in Italy (Reggio Children, Enel Cuore, 2016-)
How do I clean PLAY+SOFT furniture?
Our soft furniture uses a specially developed synthetic fabric, a proprietary formula called Ecosoftx. It contains no PVC and no rubber latex (manufactured using a non-polluting process and does not release harmful substances during use). The fabric is low maintenance, durable, fireproof, colourfast, odourless and tactile. Wipe clean with a clean, damp cloth and pH neutral mild detergent (soap) solution. Full care instructions and certification are supplied with delivery documents or on request.
Why are there no prices on your website?
The website (and catalogue) is a showcase for some of the furniture we can supply. It introduces possibilities for school, private home and public spaces, but is not exhaustive and there will be further options available and appropriate for different project types. For example, for very high traffic public spaces we may increase the foam density for some items (but not every item), which changes the price. We also sell furniture worldwide, in different currencies, and the final price depends on location, transport costs and local taxes. We may discount for larger orders to projects, according to total volume. The quotation function on our website enables you to generate a ‘wish list’ of products and receive (by email reply) a quotation for the standard catalogue products. The intention is to offer an idea of possible budget and to start a conversation about your requirements and the many options available.
What is ‘PLAY+Projects’?
PLAY+ Projects is a working group consisting of PLAY+srl, ZPZ Partners, Feelgood Designs, and a network of architects, designers, and education and child development consultants. Reggio Children are pedagogical consultants with the PLAY+SOFT range of furniture, special products for the PLAY+SOLID range, and many education projects. Depending on your requirements, we can provide furniture concept (layout, list, colours – all adapted for your space), schematic or full interior design, new concept design, bespoke (ad hoc) furniture and playspace installations, or even full architecture and construction administration. Please see our services section or contact us for further information.
Do you have new products?
We are constantly adding to our existing lines with new furniture. This will be added to our website and catalogues periodically. Many of these new products are made first for our own education projects, and if they have a wider application we add them to our furniture lines. When we understand more about your individual requirement, we are often able to propose new products not yet shown on our website and before any public ‘launch’.
Is it possible to return unwanted products?
We aim to offer advice and support to ensure that you always purchase the most suitable products for your context. If you receive a product and decide you don’t want it, you have a statutory right to return to us for a full refund. We can arrange collection and you will be liable for return transport costs. Goods must be repackaged by you, suitable for safe transportation, and in the original, resalable condition. In the case of damage in transit, we will supply a replacement product (or cover, if appropriate). Damage in transit and returns must be notified within 7 days of delivery. It is important to record any damage on the original delivery note signed to confirm receipt of goods at the time of delivery, or to clearly write on the delivery note ‘subject to inspection’ or ‘unchecked’, to indicate that you have not had the opportunity to inspect the goods for damage at the time of delivery. All products carry a 12-month manufacturer’s warranty. If you want to make any claim of defect, we need you to send a photograph to show the problem by email, with full written description. We will then make a decision based on this information and propose a solution. If the problem is due to defect with the materials, this solution may involve replacement zip fitting cover (for the PLAY+SOFT range), repair or replacement product as appropriate.
Please contact us with any questions not answered in this section.